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HSS Organizational Objectives
7/11/2007
Health System Services is a home medical equipment organization dedicated to providing comprehensive home meical equipment services to referred patients/clients with the utmost quality and professionalism.
Health System Services accepts only patients whose home health care needs, as identified by the referring source, can be met by the treatment and/or services offered by this organization.
Our services include:
Home Medical Equipment
Medical Supplies
Patient Transfer
Equipment/Injury Prevention
Equipment Repair Services
Diabetic Products (Footwear, Monitors, etc.)
Bariatric Equipment and products
Oxygen Therapy Products
At Health System Services we not only provide the most professional home care products available, we genuinely care for the patients we serve.
24 hour Emergency Service: Special emergency assistance is available to our patients through a 24-hour phone answering service/messaging system. This service can be reached by contacting our main telephone number, 716-283-2339.
Reimbursement Assistance: Health System Services accepts the following sources of payment for services:
Medicare
Medicaid
Third Party Insurances
Visa
MasterCard
American Express
Discover
Cash
Personal Check
Any charges or patient responsibility is available upon request.
Discharge Assistance:
We work directly with physicians and/or discharge planners to ensure smooth transitions from hospital care to home care.
Patient Instruction and Training:
A trained staff of home health care professionals ensures that each patient is trained on the operation and care of equipment. Instruction is carried out either in the showroom or in the convenience and comfort of the patient's home.
Patient Assessment:
Trained staff meets with and assess the needs of the patient with respect to the services and equipment provided. Patients are monitored and assessed according to the Plan of Service and updated to ensure care that is timely and current.
Delivery Service:
Delivery service and setup are provided free of charge for major equipment.
Shipping Services:
Unless otherwise noted, shipping is provided free of charge. Return postage is not included unless otherwise noted.
Consultations:
Staff professionals will meet, as required, with referral personnel or with the patient to facilitate any matter involving home care treatment or service.
Geographic Scope of Service:
Health System Services provides Home Medical Equipment to all eight counties of Western New York. It also provides services to patients in long-term care facilities throughout New York State, and ten other states.
Hours of Operation: Generally Health System Services' hours of operation include the following:
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 7:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Our retail department can be reached at 716-283-4879.
Health System Services consists of a staff of specialists who are dedicated professionals, taking exceptional pride in the care and service they provide.
These include:
Delivery Technicians
Customer Service representatives
Registered and/or Practical Nurses
Our staff's concern for the patient's well being is combined with our extensive inventory of home health care products, resulting in the most professional care and finest quality products available.
At Health System Services, we're convinced that patients are happier and progress faster when they can convalesce in the comfort and familiar surroundings of their own home. Our objective is to be an active and professional participant in making this a reality.
If you ever have any concerns regarding the service you receive, please call and speak with a supervisor. If you still did not receive satisfaction you can discuss your issue with any or all of the following organizations:
A. National Heritage Insurance Company 1-800-633-4227
B. ACHC 1-919-785-1214 (9 - 5 ET)
C. State Attorney General Office 1-800-771-7755
D. Office of Inspector General (OIG) 1-800-447-8477
HEALTH SYSTEM SERVICES
ORGANIZATION SCOPE OF SERVICE
Health System Services provides medical equipment and supplies to home care patients throughout Western New York and to nursing homes throughout the country. In accordance with the companys mission, we strive to provide the best service in the industry to the elderly and disabled communities. HSS offers the following services:
Home Medical Equipment
Wheelchairs
Power Wheelchairs and Scooters
Walkers
Lift Chairs
Hospital Beds
Bedside Commodes
Blood Pressure Monitors
Medical Supplies
Incontinence products
Aids to daily living
Bathroom/Household safety
Enteral Nutrition
Urological supplies
Ostomy supplies
Wound Care supplies
Tracheostomy supplies
Orthotics-Splints, Braces, etc.
Patient Transfer/Injury Prevention
Patient Lifts and slings
Tracking and motors
Transfer sheets, shifters, gait belts, etc
Injury Prevention Training
Equipment Repair Services
Diabetic Products
Therapeutic Diabetic Footwear and Inserts
Glucose monitors and supplies
Bariatric Products
Heavy duty wheelchairs
Bariatric hospital beds
Patient transfer equipment
Nutritional products
Oxygen Therapy Products
Concentrators
Portable system
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